Setting Up Two-Factor Authentication

To enhance security of the SUBTV system, we have rolled out mandatory two-factor authentication (2FA) for all accounts. Authentication can be completed using a authentication app (eg. Google Authenticator or Microsoft Authenticator), or via a mobile phone number.

Step 1. Go to SUBTV Manager or SUBTV Panel and enter current email address and password.

Step 2. Create a new password for the account.

Step 3. Open email inbox and click the link to verify your email address (hint. If email doesn't arrive check your spam folder just in case).

Step 4. Return to Manager/Panel and set up 2FA via authenticator app or mobile number.

Step 5. Login using username and new password, you will then have to enter a verification code from your chosen 2FA method.

Venue management account (Site Administrator) required to set up a new account (or contact SUBTV team and we can do this for you).

Step 1. From current management account go to SUBTV Manager and in left hand menu select Venue Management and Accounts and click Create Account button.

Step 2. Add venue and user account information:

Apply - User Group:

Step 3. New user go to to SUBTV Manager or SUBTV Panel and enter new account email address and temporary password.

Step 4. Create a new password for the account.

Step 5. Open email inbox and click the link to verify your email address (hint. If email doesn't arrive check your spam folder just in case).

Step 6. Return to Manager/Panel and set up 2FA via authenticator app or mobile number.

Step 7. Login using username and new password, you will then have to enter a verification code from your chosen 2FA method.